Reference

Terms & Conditions For Your Account

indo200 Terms & Conditions explain how you open, use and close your account, including wallet checks, device access and withdrawals.

Account access rulesWallet verificationLocal law appliesSupport contact path
indo200 Terms & Conditions For Your Account
POLICY HELP DESK

Where To Ask About Account Rules

A clear support path helps when a Terms & Conditions question affects your account or wallet status. Contact us through the support channel shown in your account area and include the phone number linked to your profile, the relevant transaction reference and a short description of the issue. We use those details to locate the correct account record without asking you to send a password. If a payment receipt is missing, keep the DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference ready.

Team online

Account access

If phone verification does not complete, contact our account support path with your registered number and device details. We can explain which Terms & Conditions step is blocking access and tell you what account detail needs correction before you return to the lobby.

Wallet status

For a DANA, OVO, GoPay or QRIS status question, send the transaction reference and payment time through the available support channel. We check the receipt against the account record, while bank transfer and virtual account cases may need matching sender details.

Policy changes

If you need clarification about a revised clause, ask us to identify the relevant section and its effective date. We can explain the account, access or transaction rule in plain English, but where local law permits remains part of the eligibility wording.

ACCOUNT SAFEGUARDS

How We Apply These Conditions

The policy works through practical account controls rather than hidden steps. We check the phone number used at account creation, compare transaction details when a wallet or bank rail is involved and…

Account details

Use your own current phone number and keep the account details accurate. Phone verification comes before account access, and a mismatch can delay a wallet or withdrawal check. If your number changes, contact us before trying to create another account.

Login protection

Your password and verification details belong to you alone. We do not need your password to investigate a Terms & Conditions request. Sign out on a shared device, and contact support if a login appears from a device you do not recognise.

Device behaviour

The account path is designed for mobile browsers as well as desktop access. A new browser, cleared cookies or changed device can trigger another account check. Complete the requested step instead of opening a second profile, which can conflict with our conditions.

Cookies and storage

Cookies can keep your session and policy preferences working between account pages. Clearing them may sign you out or remove saved settings. Your browser controls these files, while our policy explains how session data supports login, security checks and page access.

Record retention

We retain account, payment and support records for as long as needed to operate the account, resolve disputes and meet applicable legal duties. A request to change or remove data may be limited when keeping a record is required for a transaction or legal process.

Change requests

To request a correction to your account details or ask how a record is used, contact support from the account-linked route. Include the affected field and reference, not your password. We will explain the next step under the current Terms & Conditions.

Terms & Conditions Questions Answered

These Terms & Conditions questions cover the account steps that matter before you open an account or return to the lobby. We address eligibility, wallet checks, device changes, data requests and contact routes directly. If your case involves a payment reference or a changed account detail, keep the original record ready so support can connect your question to the correct policy clause.

You can read the current Terms & Conditions on this page before opening or using your account. The wording covers account creation, phone verification, device access, wallet checks, withdrawals, policy changes and contact routes. If a clause is unclear, send us the section name through the available support channel.

Yes. The Terms & Conditions apply when you use DANA, QRIS, OVO or GoPay, including checks that connect a payment reference with your account. Bank transfer and virtual account requests follow the same account-record principle, so keep receipts and sender details available.

Phone verification links the account to the contact detail you supplied and helps us identify the correct account during support or payment checks. Complete the verification step before entering the lobby. If the number is wrong or unavailable, contact us rather than opening another profile.

Access depends on local law and the location rules that apply when you connect. Our Terms & Conditions do not replace local requirements. If your access is paused or a location check appears, contact support with your account details so we can explain the applicable account step.

A new phone, browser or cleared cookie can start another security check under the Terms & Conditions. Sign in using your existing account details and complete the requested verification. Do not create a second profile, because duplicate account details can delay account or wallet review.

Contact support from the account-linked route and identify the field that needs correction, such as your phone number or payment reference. Do not send a password. We may ask for an account check before changing details, and some records must remain for legal or transaction duties.

When we revise the Terms & Conditions, we publish the updated wording and its effective point on the policy page. The revised rules apply from that point where permitted. If a change affects your account access or transaction, ask support to explain the relevant clause.